Business
Customer Service Webinar
Understanding customer needs is paramount in delivering excellent customer service. It forms the foundation for building strong customer relationships and ensuring customer satisfaction.
👥 1 learners
📊 Intermediate
🌐 English
Created by hello@cppl.com.ng
What you'll learn
✓
Who is a customer?
✓
Understanding customer needs
✓
What do customers generally need?
✓
Why is understanding customer needs important?
1 lesson
45 min
Certificate of completion
Mobile & desktop access
Full lifetime access
Requirements
- ●Stable internet connection
Description
Understanding customer needs is paramount in delivering excellent customer service. It forms the foundation for building strong customer relationships and ensuring customer satisfaction.
1 section • 1 lesson • 45 min total length
▶
Webinar lesson
Customer Service 101
🔒
hello@cppl.com.ng
Register to enroll free
Already have an account? Log in to enroll.
This course includes:
- 1 on-demand lesson
- 45 min of content
- Full lifetime access
- Access on mobile & desktop
- Certificate of completion
Related Courses
Free
⏱ 1h 30min
Business
Doing More with Less: Resource Optimisation
Resources will always be limited, but how you use them is a management choice.…
Free
⏱ 5
Business
Customer Care Fundamentals: Empathy, Promptness & Ownership
A practical customer service training designed to help professionals deliver exceptional customer experiences through…
