Business
Customer Service 101
Understanding customer needs is paramount in delivering excellent customer service. It forms the foundation for building strong customer relationships and ensuring customer satisfaction.
👥 12 learners
📊 Intermediate
🌐 English
Created by hello@cppl.com.ng
What you'll learn
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Who is a customer?
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Understanding customer needs
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What do customers generally need?
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Why is understanding customer needs important?
3 lessons
1h
Certificate of completion
Mobile & desktop access
Full lifetime access
Description
Do you need tailored customer service training for your personal development or for your team? This is the right course you need. Enroll now and boost your customer service expertise.
3 sections • 3 lessons • 1h total length
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Lesson 01: Customer Service
Lesson 01: Customer Service
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Lesson 02: Understanding Customer Needs
Understanding Customer Needs
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Lesson 03 : Customer Service 101 - 2
Customer Service 101 - 2
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hello@cppl.com.ng
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This course includes:
- 3 on-demand lessons
- 1h of content
- Full lifetime access
- Access on mobile & desktop
- Certificate of completion
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